As an active Fire Department with up to 300 calls a year and lots of training / qualifications / equipment to manage, we have a lot of reasons for our volunteers to log in to D4H. We’ve found we can get a sense of current engagement (especially with the newcomers) by seeing how long it has been since they last logged in.

https://YOUR-DOMAIN.d4h.org/team/members/lastseen

To get here go to “Planning” / “Members” then “Manage Access” under “Usage & Logs”.

Most newcomers are eager to get involved and check in daily. Some who are busy might go a week between visits. Those who are a month or more away might need a check in themselves. (We’ve implemented a mentorship program where experienced firefighters help new firefighters navigate the – these days – challenging first couple of years of training; structure firefighting / medical response / hazmat / wild-land firefighting. Mentors will check in on new responder to help them remain engaged and make it through those hardest first years. )

Most volunteers experience up and downs in their career, “up years” and “down years”. These show in response numbers, and attendance numbers, but also here.

If volunteer retention is an active issue for your organization (and we are actually very lucky in this regard) then this is a screen you might wish to check on now and then.